FAQ

Got Questions? We've Got Answers! Explore our FAQ section for quick insights on Toke Station's products, usage, and policies.
Question Answer
WHAT MAKES YOUR PRODUCTS UNIQUE? Our products stand out due to their premium quality, innovative blends, and commitment to sustainability. Each item is crafted with care, ensuring a unique experience tailored to your preferences.
ARE YOUR PRODUCTS LAB TESTED? Absolutely! We prioritize safety and transparency, which is why all our products undergo rigorous third-party testing. We ensure they meet the highest standards for purity and potency.
WHAT IS YOUR RETURN POLICY? Due to the nature of our products and to ensure the highest standards of health and hygiene for our customers, we do not accept returns. We stand behind the quality of our offerings and are committed to your satisfaction. If you have any concerns or issues with your purchase, please reach out to our customer service team for assistance.
DO YOU OFFER E-GIFT CARDS FOR CUSTOMERS? Yes, we do offer e-gift cards, particularly in situations where a disposable product is found to be faulty. Our priority is to ensure customer satisfaction and convenience. If you encounter any issues with your purchase, please contact our customer support team, and we will guide you through the process of obtaining an e-gift card as a remedy.
HOW DO I ACTIVATE MY TOKE STATION DISPOSABLES? To ensure the highest quality experience with your Toke Station delta disposable, it's designed with a unique activation feature. Before you can enjoy your vape, you'll need to press the button on the device twice. This double-click activation method is a safety feature to prevent unintentional use and to preserve the integrity of the product. Once activated, your Toke Station disposable is ready for use. If you have any further questions about operation or features, feel free to reach out to our support team.
HOW DO I ACTIVATE MY URB TOKE STATION DISPOSABLE WITH ITS TWO-BUTTON DESIGN? Activating your URB Toke Station disposable is straightforward with its innovative two-button system. Press the activation button twice quickly to turn on the device. This button specifically initiates the heating element. The second button controls the airflow; adjust it as needed to customize your vaping experience. This dual-button functionality enhances your control over the vape, allowing for a more tailored and enjoyable session. If you have any further questions about using your device, our customer support team is here to help.
WHAT ARE THE AGE REQUIREMENTS FOR PURCHASING YOUR PRODUCTS, AND IS ID VERIFICATION REQUIRED? To purchase our products, you must be 21 years of age or older. We are committed to responsible service and require all customers to undergo ID verification before completing a purchase. Please be prepared to scan your ID at checkout to confirm your age. This policy helps ensure our products are enjoyed safely and legally.